Was your flight delayed, cancelled or overbooked?

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Having flights delayed or cancelled can leave passengers stressed, and can result in passengers missing connecting flights. This can be a financial strain for passengers who have had their flights moved to another day.

If you are flying from an EU airport, or from a non-EU country into and EU-based airline, you are protected which means that if your flight is delayed then airline has the responsibility to provide you with assistance and compensation.


A packaged bank account (PBA), also known as a bundled account or fee paid account, it is a bank account where you pay a monthly fee of £5 – £25 in order to be provided with a variety of extras.

Most packaged bank accounts offer clients breakdown cover, travel insurance or mobile phone insurance.


Payment Protection Insurance (PPI) was originally created as a way for safeguarding customer repayments on mortgages, loans and other financial agreements such as credit card accounts.

The PPI policy was intended to ensure monthly payments would continue to be paid, if customers were unable to pay, for example if a customer was made redundant and unable to pay mortgages.

Latest News

January 13, 2016

Monarch passengers succeed with Con

Based on European legislation, if you have experienced a delay of three hours or more, or a cancellation, then you can claim compensation up to €600 per passe

Read More
January 13, 2016

Thomson passengers triumph with Con

Experienced a flight delay with Thomson? Then you may be entitled to compensation… If your flight was delayed then the Airline has a duty of care to look

Read More
November 21, 2015

Easyjet passengers’ elation with

Just got back from holiday? Were you delayed or was your flight cancelled? If the answer is yes then you could be entitled to €600 per passenger

Read More

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Customer Reviews

  • WOW, I got back £2,400 was my first reaction. Everything was quick, very efficient and professional. Everyone that I spoke to was kind, considerate and helpful, thank you!”

    Mr. Austin Muchena

  • Thank you for all the hard work you have put in to gain me some compensation for my delayed flight with Thomas Cook, I was not sure whether we would be entitled to compensation but I am extremely happy that Connected Claims has managed to get me and my wife £290.50 each.

    Geoffry Mills